1. Introduction

This Privacy Policy explains how Amigos Digital Limited t/a PipsNet (“Pips-Net”, “we”, “us”, “our”) collects, uses, stores, and protects personal information when you use pips-net.co.uk and any related digital services.

We are committed to safeguarding the privacy of all visitors, supporters, professionals, and organisations who engage with our platform.

By using our website or services, you agree to the practices described in this policy.

  1. Information We Collect

2.1 Information You Provide Directly

We may collect personal information when you:

  • Register for an account
  • Submit a directory listing
  • Contact us via email or our website
  • Request support or information
  • Subscribe to updates
  • Complete forms or upload content

This may include:

  • Name
  • Contact details
  • Organisation details
  • Directory listing information
  • Any information voluntarily submitted
  1. Information We Collect Automatically

3.1 Website Analytics

When you visit pips-net.co.uk, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring website
  • General usage patterns

This helps us improve the platform and ensure it remains safe, accessible, and useful.

  1. Limited Data Scraping

To maintain an accurate, up‑to‑date directory and understand public trends in safeguarding, support services, and community needs, PipsNet may use privacy‑compliant scraping of publicly available data.

4.1 What We Do Not Scrape

We never scrape:

  • Private messages
  • Password‑protected content
  • Encrypted communications
  • Any content behind a login
  • Any information not intended to be publicly visible
  • Sensitive personal data from individuals

4.2 What We May Scrape

We may collect and analyse:

  • Publicly available organisation information
  • Public social‑media posts from organisations
  • Public comments
  • Public hashtags
  • Public forum discussions
  • Publicly accessible website content

This is done only to:

  • Keep directory listings accurate
  • Identify new organisations offering support
  • Understand public safeguarding and support trends
  • Improve our educational and community resources

4.3 How We Protect Scraped Data

  • We only collect publicly available information
  • We do not store sensitive personal identifiers
  • We anonymise any trend‑based data
  • We never attempt to identify individuals from scraped data
  • Scraped data is used solely for platform improvement and directory accuracy
  1. How We Use Your Information

We use personal information to:

  • Manage your account or directory listing
  • Respond to enquiries
  • Improve platform functionality
  • Maintain safety and compliance
  • Develop community resources
  • Analyse trends to support organisations and users

We never sell personal data.

  1. Legal Basis for Processing

We process personal data under:

  • Consent
  • Legitimate interest (e.g., maintaining an accurate directory)
  • Contractual necessity
  • Legal obligation (where applicable)
  1. Data Sharing

We may share information only when necessary:

  • With internal service providers who support our operations (e.g., hosting, analytics)
  • With safeguarding or regulatory bodies where legally required
  • With your consent, where relevant

We do not share scraped data in a way that identifies individuals.

  1. Data Storage & Security

We use secure systems and industry‑standard safeguards to protect your information. Access is restricted to authorised personnel only.

  1. Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion
  • Withdraw consent
  • Object to certain processing
  • Request a copy of your data

Contact us to exercise these rights.

  1. Cookies

We use cookies to improve website performance, security, and user experience. You can manage cookie settings through your browser.

  1. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on pips-net.co.uk.

  1. Contact Us

For questions or requests relating to this Privacy Policy, please contact:

PipsNet Email: chat@pips-net.co.uk Website: pips-net.co.uk